Premium 3.6 m Ultima Pergola

Delivery

ALL DELIVERIES ARE DELIVERED TO KERBSIDE OR DRIVEWAY. All of the Forest products are delivered flat-packed, (other than fence panels which are delivered fully constructed) direct to your home, and are supplied with a set of instructions to support assembly.

If you have ordered more than one item, they may arrive at different times.

Delivery

Supplier Direct products are delivered on Kelvin Timber behalf from our network of trusted suppliers. After you place your order, our trusted supplier will contact you regarding delivery.

The delivery timescales to these areas may be extended by up to 5-10 working days:
AB, CB, CO, CT, DD, DG, EH, EX, FK, G, IP, IV, KA, KW, KY, ME, ML, NR, PA, PE, PL, PH, TD, TN, TW, TR, TQ.

We are sorry but Forest does not deliver or offer an assembly service to the following Postal Codes:
BT1-BT99, GY1-GY9, HS1-HS9, IM1-IM9, IV41-IV56, JE1-JE5, KA27-KA28, KW15-KW17, PO30-PO41, PO49, TR21-TR25.

Prior to Delivery

Once you have a confirmed delivery date if you provide us with a mobile number this should be the first number and not the alternative number), we can confirm the day before delivery if your delivery will be morning or afternoon.

Upon Delivery

Your order will be delivered kerbside or on your driveway. Due to health, safety, and insurance liabilities, the driver will not be able to take your goods to the back of your property but – upon request – may place the product at the side of the house if there are no access issues. This is to avoid risking damage to your property while delivering to an unsafe location. We will not be able to go through your property.

We advise against arranging for a third party to install the product before its delivered and checking that all parts are present,  we cannot be held liable for any third-party costs caused by delays.

Assembly

<p’>If you have selected the service for installation, we can confirm that delivery and installation will occur on different days, and the length of time required for delivery and installation will depend on the specific item you have chosen. You will not be able to pre-book a delivery or installation date when placing your order, as this will be arranged directly with the manufacturer. Within 5 working days of placing your order, the manufacturer will contact you via email to explain how to prepare the base for installation. The base must be either a solid, level timber supportive base, concrete, concrete slabs, or a pro shed base (plastic base). You should ensure that there is a clearance of 18 inches (450mm) of working space around the base so that the installers can access all areas of the structure. Shortly after receiving the email from the manufacturer, you will receive a phone call to schedule a convenient delivery and installation date. Installation may occur within 15 working days of delivery.   Note: This service is not available on all Forest products, please check if this is available for your chosen product under the ‘Choose Additional Options’ above.</p’>