DELIVERY & COLLECTION INFORMATION
Kelvin Timber Delivery & Collection Information
At Kelvin Timber, we aim to provide flexible and reliable delivery options tailored to your needs. Please review the details below for both UK-wide and local delivery services.
UK-Wide Delivery (Flat Rates with VAT Included). We can only delivery directly from the supplier with the items below. Anything else please send us a quote request and we can speak to our partners in your area to see if they can deliver your product requirements – this is not a guarantee. CLICK HERE TO CONTACT US
- Artificial Grass: £22.80 (inc. VAT)
- Stair Parts & Accessories: £48 (inc. VAT)
- Velux Windows: £60 (inc. VAT for up to 10 items)
- Forest Garden: Free except surcharge areas.
See All Products we can deliver UK Wide CLICK HERE
Delivered directly from the supplier within 3-5 working days.
Forest Garden Products can be between 2-5 weeks depending on where you are. See delivery details of Forest on any Product page under tabs.
London Postcodes: There is a Congestion Surcharge of £15 added to Direct Delivery Shipping from suppliers, we do have a delivery partner down there to deliver our timber products to you so please get in touch for a QUOTE. Again there is no guarantee its only if the supplier sells the same products as us.
Please open PDF for a list of postcodes. Mainland Postcodes
Local Delivery – We have several options available to our local customers. We will contact you about your delivery as soon as we have processed your order to confirm your delivery day. If the item is being delivered by supplier direct we will let you know.
Large Item Delivery (Decking, Doors, Grass etc)
- Standard Delivery (3-5 working days): £24
- Fast Delivery (1-2 working days): £34
- FREE DELIVERY Spend Over £699* on in-store products.
Please Note- In the summer (busier period) lead times maybe extended to ensure accurate delivery times.
Collection available from Milngavie and Hamilton branches. We will contact you by email or phone to advise when collection can be picked up. As we need to check stock.
Some of our Direct Delivery from Suppliers do not have option of 1-2 Days so you will only be presented with Standard Shipping at checkout. If you mix and match our products with a supplier direct item that has a lead time extended this product will be delivered within that time frame of the supplier for example 4-6 weeks and we will deliver our products to you separately within the above time scales..
Please open PDF for a list of postcodes. Local Area Postcodes
We can deliver to some areas outside of our Local Area, please see PDF below for these postcodes. This is a Standard Delivery only within 3-5 Days, this will allow us to organise the truck to travel out further. Check out postcodes we cover below.
- Standard Delivery (3-5 working days) £39.98
- FREE DELIVERY Spend Over £899* on in-store products.
- Collection available from Milngavie and Hamilton branches. We will contact you by email or phone to advise when collection can be picked up. As we need to check stock.
Some of our Direct Delivery from Suppliers do not have option of 1-2 Days so you will only be presented with Standard Shipping at checkout. If you mix and match our products with a supplier direct item that has a lead time extended this product will be delivered within that time frame of the supplier for example 4-6 weeks and we will deliver our products to you separately within the above time scales..
Please open PDF for a list of postcodes. Outter Area Scotland
Restricted & Remote Areas
- Scottish Highlands, Islands & Hebrides: No options
- Argyll and Bute, Inner Hebrides: No Options
- Ireland: No Options
Order Collection Information
You can collect your order free of charge from one of our branches:
- Milngavie Branch:
Kelvin Timber West 123 Main Street Milngavie, G62 6JA
- Hamilton Branch:
Kelvin Timber East, Dixon Street, Hamilton ML3 6PZ
Please wait for order confirmation before collecting your items. We will email or call you as soon as we have checked the stock.
Please bring proof of order, invoice and show to staff.
Orders are not made up until you arrive in store. Due to the nature of products we cannot build your order incase of any reason you cannot make it, due to the small space in our car parks.
Direct Delivery of Forest Garden Products These will be delivered direct by our supplier At Forest Garden there is no delivery cost, we are pleased to offer direct delivery of our high-quality garden products right to your doorstep. Whether you’re looking for garden furniture, fencing, or planters, our extensive range has something for everyone. Delivery Information:
- Delivery Times: Our delivery typically takes between 2-4 weeks, depending on your postcode and the availability of the products you’ve ordered. The supplier will contact you about your delivery.
- Coverage: We strive to deliver to as many areas as possible to ensure you can enjoy our products no matter where you are located.
We run our own home delivery service, with our own fleet of vehicles and our own drivers. This means that if you have purchased one of our products from a retailer, in most cases, it will be delivered directly by us.
We typically make about 225,000 deliveries to customers’ homes across the UK every year.
We use 3.5 tonne open flatbed or 7.5 tonne lorries (about the size of a refuse collection truck) so if you think there will be any issues about accessing your property, please notify our customer services team. We welcome any extra delivery instructions to enable a successful delivery.
In the event of any unforeseen circumstances, Forest Garden Group cannot be held liable for any out-of-pocket purchases made prior to accepting delivery.
We are proud to introduce our White Glove Delivery Service as displayed above:
- Approximately 48 hours before delivery you will receive a 4-hour time slot via Text message. You can respond to this text and we welcome any helpful delivery instructions to ensure a successful delivery.
- On the morning of delivery, you will receive an updated 2 hour ETA via E mail, this will also have a live tracking link for you to track the drivers progress.
- Upon arrival the friendly driver will deliver your order to a safe place of your choice as long as it is a reasonable request and it is safe to do so within your exterior property or Garden. Please ensure they have unrestricted access, which does not involve passing through your home or garage .We would not risk damaging your property to an unsafe location.
- All product packaging will be removed and taken away with the driver.
Delivery by our 3rd party colleagues:
For Scotland and parts of South East and South West of the country we use a 3rd party Carrier, if your delivery is via one of these, we will text you to advise and the Haulier will contact you direct to book Delivery. Please note deliveries to Scotland can take 5-10 days more than the advertised lead time.
Forest Garden deliver to most mainland UK addresses. Please see below for postcode areas in which we operate an extended lead-time, up to 7 working days beyond the advertised lead-time.
BN1-BN3, BN5-BN18, BN20-BN27, BN41-BN45, BR8, CB1-CB4, CB6-CB8, CO1-CO16, CT1-CT21, EX1-EX24, EX31-EX39, GU6, GU28, IP1-IP33, ME1-ME20, NR1-NR35, PE14-PE30, PE38, PL1-PL29, RH6-RH20, TN1-TN40, TQ1-TQ14, TR1-TR20, TR26-TR27.
Deliveries to mainland Scotland can take up to 10 working days more than the advertised lead-times.
We apologise, but Forest Garden does not deliver or offer an assembly service to the following postal codes:
BT1-BT99, GY1-GY9, HS1-HS9, IM1-IM9, IV41-IV56, JE1-JE5, KA27-KA28, KW15-KW17, PO30-PO41, PO49, TR21-TR25.
Quote Request for Customers Outside Our Local Area
If you’re located outside our local area in the UK and wish to purchase items such as decking, fencing, paving etc that we cannot deliver directly, we have delivery partners across the UK who may be able to assist with your order.
To get started, please click on the quote Form Tab to the right and fill out the form. Please ensure to give us a contact detail to get back to you and your full delivery address.
We will promptly coordinate with our trusted suppliers to evaluate the feasibility of your request and provide you with a quote.
Please be aware that the final delivery cost will be set by our suppliers to ensure transparency and fairness.
Your satisfaction is our top priority, and we are committed to making your delivery experience as smooth as possible.
Please click on link below – fill out our quote form and one of the team will be in touch soon with an update and let you know if we can fulfill your order.
Quote Form
A member of our team will review your request on weekdays and Saturdays until 1:00 pm. They’ll promptly communicate with our supplier to determine if we can fulfill your order, and if so, they’ll provide you with a quote encompassing both materials and delivery.
Our delivery schedules typically fall within 5 working days, potentially offering swifter turnaround compared to other providers. This is because we will be in contact with suppliers closer to your area which not only offers a speedier delivery but also much cheaper than a supplier who may deliver direct from there store.
